Sonsoto uses strictly necessary cookies to run the site, protect accounts, support checkout, and remember your cookie choice. Optional cookies only run if you allow them. You can change your choice at any time.
Policy version 2026-06
Always on Sign-in, security, checkout, fraud prevention, and your cookie choice.
Optional Preferences, analytics, marketing, and support tools — only when allowed.
Change anytime Update your settings via Manage cookie choices.
Sonsoto is operated by Hana Global Expansion - FZCO, Trade Licence 57258, United Arab Emirates. This policy explains the cookies and similar technologies we use on the Sonsoto website and client account, and how you control the optional ones. It applies to the Sonsoto web experience; the personal data you provide once a service starts is covered separately in our Privacy Policy and Data Use pages.
Cookies are small text files placed on your browser or device. Similar technologies — pixels, tags, local device identifiers, SDKs, and server logs — work the same way: they help a service remember information, keep you signed in, protect accounts, understand usage, or measure performance.
Your choices are saved on this browser and device. You can change them at any time by selecting Manage cookie choices. Strictly necessary cookies cannot be switched off because Sonsoto needs them for security, sign-in, checkout, and basic operation. Optional categories only run after consent where consent is required.
Required for sign-in, security, checkout, load balancing, fraud prevention, and remembering your cookie choice. Always on.
Remember choices like language and display so the site works the way you set it.
Help understand how the site is used so it can be improved. Aggregated — not used to identify you.
Measure campaigns and referrals.
In-page live chat and support widgets that may load third-party tools.
Optional cookies never give Sonsoto permission to sell your documents or service files.
Every cookie, browser-storage key and request this site sets or makes, from the same registry the cookie banner enforces. Optional items are only set once you grant their category.
| Name | Type | Category | Kept for | Purpose |
|---|---|---|---|---|
qr_consent |
Cookie | Strictly necessary Runs pre-consent | 180 days | Remembers your cookie choice (the categories you granted, and which policy and registry version you saw). |
qr_anon |
Cookie | Strictly necessary Runs pre-consent | 180 days | A random id that ties your cookie choice to its server record, so a withdrawal can be honoured. Not a tracking id: nothing is measured against it without analytics consent. |
sonsoto:country |
Cookie | Preferences Consent-gated | 365 days | Remembers which country site (UAE or Vietnam) you last visited so the front door can bring you back to it. |
sonsoto:locale |
Cookie | Preferences Runs pre-consent | 365 days | Remembers the language you chose, or the one your browser asked for on your first visit, so each page opens in it. |
sonsoto-theme |
Browser storage | Preferences Consent-gated | Until you clear it | Your light / dark / system display choice. |
referralBarDismissedUntil |
Browser storage | Preferences Consent-gated | Until you clear it | Remembers that you closed the referral bar, so it stays closed for thirty days. |
sonsoto:estimate:* |
Browser storage | Preferences Consent-gated | 30 days | Keeps your last cost estimate on this device for thirty days, so you can continue where you left off. |
sonsoto:ad-click |
Browser storage (this tab) | Marketing Runs pre-consent | This tab only | Remembers, for this tab only, the ad or campaign that brought you here, the page you first landed on and the site that sent you, so the form you send can say where you came from. |
sonsoto-vy-session |
Browser storage | Strictly necessary Consent-gated | Until you clear it | Keeps the same anonymous Vy conversation across pages and visits. |
sonsoto-vy-thread |
Browser storage (this tab) | Strictly necessary Consent-gated | This tab only | The turns of your current Vy conversation, so the drawer can restore it when you move between pages in this tab. |
sonsoto-vy-consent |
Browser storage | Strictly necessary Consent-gated | Until you clear it | Remembers on this device which Vy consents you gave (messages, voice) and the wording you agreed to, so you are not asked again until that wording changes. |
sonsoto-vy-thread:rated |
Browser storage (this tab) | Strictly necessary Consent-gated | This tab only | Remembers, for this tab, that Vy already asked how the conversation is going, so it asks only once. |
sonsoto.kb.vy-dock |
Browser storage (this tab) | Preferences Runs pre-consent | This tab only | Remembers, for this tab, that you collapsed the knowledge-base Vy dock. |
sonsoto.kb.vy-session |
Browser storage (this tab) | Support tools Consent-gated | This tab only | Keeps the same knowledge-base Vy conversation across the pages you open in this tab. |
sonsoto.answers |
Browser storage (this tab) | Preferences Runs pre-consent | This tab only | Your answers in a planner or route-finder, so a page change in this tab does not lose them. |
sonsoto:gate:* |
Browser storage | Preferences Runs pre-consent | Until you clear it | Remembers on this device that the cost estimator already accepted your details, so it does not ask again. |
/api/cookie-consent |
Request | Strictly necessary Runs pre-consent | Nothing stored | Records your cookie choice on the server so it can be honoured and withdrawn. |
/api/analytics/events |
Request | Analytics Consent-gated | Nothing stored | Page views and button clicks, first party and aggregated, sent only with analytics consent. |
/api/analytics/steps |
Request | Analytics Runs pre-consent | Nothing stored | Counts how many visits reach each step, as totals per hour, with no cookie and no identifier, so nothing in it can tell who you are or link one visit to another. |
/api/chat/anonymous |
Request | Strictly necessary Consent-gated | Nothing stored | Your messages to Vy, the AI advisor, and its replies. |
/api/chat/voice |
Request | Strictly necessary Consent-gated | Nothing stored | Talking to Vy: whether this site can take speech, and the recordings you choose to send as spoken messages. |
/api/speech/tts |
Request | Strictly necessary Consent-gated | Nothing stored | Talking to Vy: the languages Vy can speak, and the spoken version of its replies. |
/api/vy-consent |
Request | Strictly necessary Consent-gated | Nothing stored | Records on the server your answer to a Vy consent ask (messages or voice), with the wording you were shown, so it can be honoured and withdrawn. |
/api/site/chat-channels |
Request | Strictly necessary Runs pre-consent | Nothing stored | Which chat apps this site offers in your language (KakaoTalk, LINE, WeChat, Telegram), so the contact options can show them. |
/api/pulse/v1/public |
Request | Strictly necessary Runs pre-consent | Nothing stored | Asks whether a newer version of this site has been published, so the next link you follow loads it instead of an outdated page. |
/api/contact |
Request | Strictly necessary Runs pre-consent | Nothing stored | The contact or estimate form you submit, with the details you typed into it. |
/api/referral-partners |
Request | Strictly necessary Runs pre-consent | Nothing stored | The referral-partner application form you submit. |
www.googletagmanager.com, *.google-analytics.com |
Request | Analytics Consent-gated | Shortest GA4 event-data retention (2 months), set on the property | Aggregate traffic and funnel measurement for the website and app. Advertising features (ad storage, ad user data, ad personalisation) are always denied. |
_ga |
Cookie | Analytics Consent-gated | Shortest GA4 event-data retention (2 months), set on the property | Aggregate traffic and funnel measurement for the website and app. Advertising features (ad storage, ad user data, ad personalisation) are always denied. |
_ga_<measurement id> |
Cookie | Analytics Consent-gated | Shortest GA4 event-data retention (2 months), set on the property | Aggregate traffic and funnel measurement for the website and app. Advertising features (ad storage, ad user data, ad personalisation) are always denied. |
www.clarity.ms, *.clarity.ms |
Request | Analytics Consent-gated | Clarity default (recordings 30 days) | Heatmaps and masked session recordings of marketing pages, to see where visitors get lost. Never on a form, a wizard or the app; all text and inputs are masked. |
_clck |
Cookie | Analytics Consent-gated | Clarity default (recordings 30 days) | Heatmaps and masked session recordings of marketing pages, to see where visitors get lost. Never on a form, a wizard or the app; all text and inputs are masked. |
_clsk |
Cookie | Analytics Consent-gated | Clarity default (recordings 30 days) | Heatmaps and masked session recordings of marketing pages, to see where visitors get lost. Never on a form, a wizard or the app; all text and inputs are masked. |
Some cookies are set by providers that help us run Sonsoto — hosting, security, analytics, payments, support, and embedded tools. They may process technical data such as IP address, device and browser information, page interactions, referral source, and approximate location. Where a provider acts as an independent controller, its own privacy and cookie notices also apply. We list the tools we declare under Declared tools above.
You can also block or delete cookies through your browser settings, or ask to be alerted before a cookie is stored. If you block all cookies, some pages, account features, checkout, security checks, document workflows, or support tools may not work properly.
Cookies are either session or persistent. Session cookies expire when you close your browser; persistent cookies remain for a set period or until you delete them. The duration depends on the cookie’s purpose, provider, and settings.
Some browsers send Do Not Track or similar signals. There isn’t a consistent industry standard for these, but where it’s legally required and technically supported, Sonsoto respects applicable consent or opt-out signals.
We may update this policy as our tools or obligations change. When we do, we revise the policy version and the last-reviewed date shown at the top of this page. Material changes to optional categories may ask you to confirm your choice again.
For how we handle the personal data you provide once a service starts, see our Privacy Policy and Data Use. Questions about this Cookie Policy can be sent to privacy@sonsoto.com or raised through our Contact page.
Off-hours — we reply first thing at 9:00 local. Vy is always on.
We use strictly necessary cookies to run the site. With your consent we'd also use optional cookies (e.g. support tools). You can accept, reject optional, or choose. Cookie policy.
